Subject to the conditions, goods sold may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund (not exceeding 60% of the purchase price) after assessment by Knives EtCetera.
Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost. Adequate postal packaging must be used on all returns for health and safety reasons.
Carriage cost of returns from mainland UK will be refunded in whole to the Customer after inspection of the product and as long as the product is as new in A1 condition in its original packaging. Carriage cost of returns from other countries will be borne by the Customer.
Customers must send us an email at firstname.lastname@example.org prior processing any Return.